Privacy Policy

Draft — this page is a working draft prepared for review. It has not yet been signed off by Pamper’s Business Owner or legal counsel, and must not be treated as final until that review is complete.

1. Who we are

Pamper (“we,” “us,” or “our”) is an on-demand massage therapy booking platform operated by TechZ Digital, connecting clients in the Philippines with independent, verified massage therapists. This Privacy Policy explains what personal data we collect through pamperme.ph and the Pamper app (once released), why we collect it, and the choices you have. It is written to align with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

2. Information we collect

We collect information you provide directly, information generated by using our services, and information submitted by therapists applying to join the platform.

  • Account information — full name, email address, mobile number, and service address.
  • Booking details — appointment date and time, service type, and any notes for your assigned therapist.
  • Payment information — processed by a third-party payment provider; Pamper does not store your full card or e-wallet credentials.
  • Location data — your service address and, where you enable it, live location during an active booking, so you and your therapist can track arrival.
  • Therapist verification data (therapist applicants only) — NC II certification, Department of Health (DOH) license, National Bureau of Investigation (NBI) clearance, and related identity documents.
  • Device and usage data — IP address, browser type, and how you interact with our site, for security and analytics.

3. How we use your information

We use your information to create and manage your account; match you with an available, verified therapist; process payments; provide live tracking during a booking; respond to support requests; maintain the safety and integrity of the platform (including verifying therapist credentials); and send service updates, receipts, and — only if you subscribe — early-access and product updates.

4. Sharing of information

We share only the information necessary for a booking to happen: your name, service address, and contact number are shared with the therapist assigned to your appointment. We share information with payment processors to complete transactions and with service providers who help us operate the platform (hosting, customer support tooling), and when required by law or to protect the rights and safety of our users. We do not sell your personal data.

5. Data retention

We keep personal data only for as long as needed to provide our services, comply with legal, tax, or regulatory obligations, resolve disputes, and enforce our agreements. Therapist verification documents are retained for as long as the therapist is active on the platform, plus any period required by applicable law.

6. Your rights under the Data Privacy Act (RA 10173)

As a data subject, you have the right to: be informed that your personal data is being processed; access your personal data; object to processing; request correction of inaccurate data; request erasure or blocking of data, subject to legal retention requirements; data portability; and to be indemnified for damages from unlawful processing. You may also file a complaint with the National Privacy Commission (NPC). See section 9 below for how to reach us.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our site is used. You can control cookies through your browser settings; disabling them may affect some site features.

8. Security

We use reasonable organizational, physical, and technical measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No system is completely secure, and we continue to improve these safeguards as the platform grows.

9. Children’s privacy

Pamper is intended for users 18 years of age and older. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy as our services evolve or as required by law. We will post the revised version here with an updated effective date.

11. Contact us

Questions about this policy or your personal data can be sent to hello@pamperme.ph. [TODO: name and list a Data Protection Officer contact once appointed, per the Data Privacy Act’s Implementing Rules and Regulations.]